1. Who we are
PrimeHome Buyers is a trading name of Proptech AI LLC ("we", "us", "our"), a residential property buying business located at 5830 E 2nd St, Ste 7000 #30973, Casper, WY 82609, USA. This policy explains what we do with the information you give us through primehomebuyers.casa, by phone, or by text message.
2. What we collect
We collect only what we need to respond to you about a property:
- Information you give us directly. Your name, phone number, email address, the property address, and anything you write in the notes field of our offer request form.
- Your consent record. If you tick the box agreeing to calls and texts, we store the fact that you ticked it, the exact wording you were shown, the date and time, the page you were on, and the IP address the submission came from. We keep this so that we can show, later, exactly what you agreed to.
- Communications. Text messages you exchange with us, and records of calls between us (see section 6).
- Public property records. For a property you have asked us about, we may look at publicly available records such as ownership, assessed value, and sales history.
This site does not run advertising trackers, third-party analytics, or cross-site advertising pixels.
3. How we use it
We use your information to:
- Respond to your request and prepare an offer on your property.
- Contact you about that request by phone, text, or email.
- Keep records required by law, including consent and opt-out records.
- Prevent fraud and abuse of our forms.
We do not sell your personal information, and we do not use it for advertising to you elsewhere.
4. Text messaging and phone numbers
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.
If you give us permission to text you, here is exactly what that means:
- Who texts you. Text messages come from PrimeHome Buyers on 312-638-0895, sent by a named member of our team. Our voice line is 307-441-5766.
- What we text about. Only the property you contacted us about — following up on a call we missed, answering your questions, and arranging a time to see the property.
- How often. Message frequency varies. In practice this is a conversation, not a broadcast: we text when there is something to say.
- Cost. Message and data rates may apply, depending on your mobile plan. We do not charge you anything.
- Stopping. Reply STOP to any message you have received from us and we will stop texting you. Replying to the message itself always works, whichever number it came from. You can also use our opt-out form, which stops calls as well as texts. Reply HELP for help.
- Consent is optional. Agreeing to texts is never a condition of getting an offer from us, or of any purchase or sale.
Mobile carriers are not liable for delayed or undelivered messages.
5. Who we share it with
We share your information only with service providers who help us operate, and only to the extent they need it to do that work. Today those are:
- Supabase — hosts the database where your enquiry and consent record are stored.
- Telnyx — carries our calls and text messages.
- PropTech AI — provides the software and the contact-centre staff who handle enquiries on our behalf, under contract.
These providers are bound by contract to use your information only to provide their service to us. We may also disclose information where we are legally required to, or to establish or defend a legal claim.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
6. Calls and call recording
We may record calls with you for quality and training purposes, and to keep an accurate record of what was discussed about a property. Where the law requires your consent to record, we will tell you at the start of the call and you can ask us not to record, or end the call.
7. How long we keep it
- Enquiry details — kept for 12 months after our last contact with you, then deleted.
- Consent records — kept for 12 months, so we can show what you agreed to and when.
- Opt-out records — kept indefinitely. If you ask us to stop contacting you, the only way to keep that promise is to remember the request permanently. Deleting it would mean we could call you again by mistake, so this one record we never remove.
- Call recordings — kept for 12 months.
If you ask us to delete your data, we will do so except for the minimum opt-out record needed to make sure we do not contact you again.
8. Your choices and rights
You can, at any time:
- Reply STOP to a text, or use our opt-out form.
- Ask us to stop calling you, and we will add you to our internal do-not-call list.
- Ask what information we hold about you, and ask for a copy.
- Ask us to correct anything that is wrong.
- Ask us to delete your information.
Depending on where you live, you may have additional rights — for example, residents of California, Colorado, Connecticut, Utah, Virginia and other states with comprehensive privacy laws have rights to access, delete, correct, and opt out of certain processing. We honour these requests regardless of where you live. We will not discriminate against you for exercising any of them.
To make a request, email support@primehomebuyers.casa or call 307-441-5766. We may need to verify your identity before acting, and we will respond within the time required by applicable law.
9. Security
Your information is stored in an access-controlled database with encryption in transit and at rest, and is reachable only by staff who need it to handle your enquiry. No system is perfectly secure, so we cannot promise absolute security, but we do not ask you for, and you should never send us, sensitive details such as your Social Security number, bank account, or card numbers by text or through this website.
10. Children
This site is not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
11. Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes to how we use your phone number will not be applied retroactively — we would ask for your consent again.
12. Contact us
PrimeHome Buyers — a trading name of Proptech AI LLC
5830 E 2nd St, Ste 7000 #30973, Casper, WY 82609, USA
Email: support@primehomebuyers.casa
Phone / text: 307-441-5766